NCRC Business Writing Skills

Question 1

Which of the following is the most professional way to begin a business email to an unfamiliar recipient?

Accepted Answer

Dear Ms. Johnson,

Answer

Using 'Dear' followed by the recipient's title and last name is the most professional and personalized greeting.

Question 2

A workplace memo should include which of the following standard header elements?

Accepted Answer

TO, FROM, DATE, SUBJECT

Answer

Standard business memos begin with TO, FROM, DATE, and SUBJECT header fields.

Question 3

Which sentence uses the most active and direct voice appropriate for workplace writing?

Accepted Answer

The team decided to reschedule the meeting.

Answer

Active voice names the subject performing the action: 'The team decided' is clear, direct, and concise.

Question 4

When writing a professional email, the subject line should be:

Accepted Answer

Specific and descriptive of the email's purpose

Answer

A specific, descriptive subject line helps the recipient understand the email's purpose and prioritize their response.

Question 5

Which of the following is an example of a complete sentence?

Accepted Answer

The order was shipped yesterday.

Answer

'The order was shipped yesterday' has both a subject ('the order') and a predicate ('was shipped yesterday').

NCRC - National Career Readiness Certificate Practice Test