NCRC Business Writing Skills

Question 1

Which of the following is the most professional way to begin a business email to an unfamiliar recipient?

Accepted Answer

Dear Ms. Johnson,

Answer

Hey there,

Answer

Yo,

Answer

To Whom It May Concern,

Question 2

A workplace memo should include which of the following standard header elements?

Accepted Answer

TO, FROM, DATE, SUBJECT

Answer

Dear, Sincerely, Date, Address

Answer

Header, Body, Footer, Appendix

Answer

Introduction, Problem, Solution, Conclusion

Question 3

Which sentence uses the most active and direct voice appropriate for workplace writing?

Accepted Answer

The team decided to reschedule the meeting.

Answer

It was decided by the team that the meeting would be rescheduled.

Answer

The meeting was rescheduled.

Answer

A decision regarding rescheduling the meeting was made.

Question 4

When writing a professional email, the subject line should be:

Accepted Answer

Specific and descriptive of the email's purpose

Answer

Left blank to appear casual

Answer

Vague to encourage the reader to open it

Answer

As long as possible to include all details

Question 5

Which of the following is an example of a complete sentence?

Accepted Answer

The order was shipped yesterday.

Answer

Running to the supply room.

Answer

The supervisor and the new employees.

Answer

Because the machine was broken.

Question 6

In workplace writing, using jargon or technical terms is appropriate when:

Accepted Answer

Writing to colleagues who share the same technical background

Answer

Writing to a general audience unfamiliar with the field

Answer

Writing to customers for the first time

Answer

Writing a public announcement