MS-900 MS-900 Microsoft 365 Support & Service Health 2 — Questions and Answers
Question 1: What is the primary purpose of the Microsoft 365 Message Center?
- Internal employee instant messaging
- Communicating upcoming changes, new features, and planned maintenance to admins (Correct answer)
- Managing customer support tickets
- Sending marketing emails to users
Correct answer: Communicating upcoming changes, new features, and planned maintenance to admins
The Message Center in the Microsoft 365 admin center informs administrators of planned changes, new feature rollouts, and maintenance windows before they occur.
Question 2: What is a planned maintenance window in Microsoft 365?
- An unexpected service outage
- A scheduled period when Microsoft performs updates that may temporarily affect services (Correct answer)
- A security incident response period
- A billing cycle end date
Correct answer: A scheduled period when Microsoft performs updates that may temporarily affect services
Planned maintenance windows are pre-announced periods when Microsoft performs necessary updates or infrastructure work, possibly causing brief service interruptions.
Question 3: What is the Microsoft 365 Roadmap used for?
- Configuring network routes
- A public resource listing upcoming, in-development, and launched Microsoft 365 features (Correct answer)
- A billing and cost overview
- A security hardening checklist
Correct answer: A public resource listing upcoming, in-development, and launched Microsoft 365 features
The Microsoft 365 Roadmap is a public website that tracks the status of new features—in development, rolling out, or launched—across all Microsoft 365 services.
Question 4: What was Microsoft Premier Support rebranded to?
- Microsoft Pro Support
- Microsoft Unified Support (Correct answer)
- Microsoft Advanced Support
- Microsoft Elite Support
Correct answer: Microsoft Unified Support
Microsoft Premier Support was rebranded to Microsoft Unified Support, offering a more flexible and comprehensive enterprise support model.
Question 5: What does the Microsoft Support and Recovery Assistant (SaRA) do?
- Generates compliance reports
- Diagnoses and automatically fixes common Microsoft 365 issues (Correct answer)
- Manages billing subscriptions
- Configures email routing rules
Correct answer: Diagnoses and automatically fixes common Microsoft 365 issues
SaRA is a free Microsoft tool that runs automated diagnostics and guided fixes for common issues across Microsoft 365 apps and services.
Question 6: Which Microsoft 365 support tier includes a designated Customer Success Account Manager?
- Basic support
- Developer support
- Microsoft Unified Support (Correct answer)
- Community support
Correct answer: Microsoft Unified Support
Microsoft Unified Support includes access to a Customer Success Account Manager who provides strategic planning and proactive service engagement.
MS-900 MS-900 Microsoft 365 Support & Service Health 2
What is the primary purpose of the Microsoft 365 Message Center?