Troubleshooting Microsoft Teams (MS-740) Certification Sample Flashcards

A user's Teams app on Windows keeps signing them out unexpectedly every few hours. Other Microsoft 365 apps remain signed in. What is the most likely cause?

Answer: A conditional access policy is requiring re-authentication for Teams specifically

Conditional access policies can target specific applications and enforce session lifetime limits, causing Teams to require re-authentication more frequently than other apps.

An organization migrated from Skype for Business on-premises to Teams. Some users report they cannot receive calls from Skype for Business users. What must be configured to allow this?

Answer: Enable Federation in Teams Admin Center > Org-wide settings > External access

External access (Federation) must be enabled in Teams to allow communication with Skype for Business users, both on-premises and online.

During a Teams meeting, a presenter's shared PowerPoint slides appear blurry to attendees. The presenter's own view is sharp. What is the most likely cause?

Answer: Low network bandwidth on the attendees' side is causing Teams to reduce video quality

Teams dynamically adjusts screen share resolution based on available bandwidth; blurry content for attendees typically indicates insufficient download bandwidth on their end.

A Teams administrator wants to audit which users joined a specific meeting and at what time. Which tool provides this information?

Answer: Microsoft 365 Audit Log in the compliance portal

The Microsoft 365 audit log records Teams meeting join and leave events, providing a timestamped record of all participant activity for compliance and troubleshooting.

A user reports that they are unable to send messages in a Teams channel that they are a member of. Other members can post without issues. What should be checked?

Answer: Whether the channel is set to read-only by moderators via channel moderation settings

Channel moderation settings allow team owners to restrict posting to moderators only, which would prevent regular members from sending messages in that channel.

A user's auto-attendant in Teams Phone is not routing calls correctly during non-business hours. Calls are going to the main menu instead of the after-hours greeting. What is the most likely misconfiguration?

Answer: The business hours schedule in the auto-attendant configuration is set incorrectly

Auto-attendants use configured business hours schedules to determine routing; an incorrect schedule causes the system to apply business-hours routing during after-hours periods.

A remote user experiences echo during Teams calls. Other participants on the same call do not experience echo. What is the primary cause and fix?

Answer: The remote user's speaker volume is too high, causing audio to feed back into their microphone

Echo is typically caused by a user's speaker audio being picked up by their microphone; reducing speaker volume or using a headset eliminates the feedback loop.