Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Practice Test
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Knowledge Management
What is the primary purpose of knowledge articles in Dynamics 365 Customer Service?
Select your answer
A
To track customer purchase history
B
To provide agents with searchable, reusable answers to common customer issues
C
To store agent performance metrics
D
To manage product inventory
Hint
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