MHA Quality and Performance Improvement 5

Question 1

Which approach to quality measurement focuses on comparing a healthcare organization's performance to that of top-performing peers or industry standards?

Accepted Answer

Benchmarking

Answer

Benchmarking compares an organization's performance metrics against best-in-class peers or national standards to identify performance gaps and improvement targets.

Question 2

The Quadruple Aim expands the IHI Triple Aim by adding a fourth goal. What is the fourth element?

Accepted Answer

Improving the work life and well-being of healthcare providers

Answer

The Quadruple Aim adds provider well-being to the Triple Aim's goals of better patient experience, better population health, and lower costs.

Question 3

In value stream mapping (a Lean tool), the primary objective is to:

Accepted Answer

Identify and eliminate non-value-added steps in a patient care process

Answer

Value stream mapping visually depicts every step in a care process, distinguishing value-added from non-value-added activities to guide waste elimination.

Question 4

Under the Hospital Readmissions Reduction Program (HRRP), CMS penalizes hospitals with excess readmissions for specific conditions. Which of the following is one of the original target conditions?

Accepted Answer

Heart failure

Answer

Heart failure was one of the original three conditions (along with AMI and pneumonia) targeted when HRRP launched in 2012.

Question 5

A quality improvement team uses the '5 Whys' technique. This method is designed to:

Accepted Answer

Drill down to the root cause of a problem through repeated questioning

Answer

The 5 Whys iteratively asks 'why' to move past symptoms and surface the fundamental root cause of a problem.

MHA - Master of Healthcare Administration Practice Test

MHA - Master of Healthcare Administration Practice Test

MHA Quality and Performance Improvement 5