MHA Healthcare Operations and Supply Chain

Question 1

Which process improvement methodology uses Define, Measure, Analyze, Improve, and Control phases?

Accepted Answer

Six Sigma DMAIC

Answer

Lean manufacturing

Answer

Plan-Do-Study-Act (PDSA)

Answer

Root cause analysis

Question 2

In healthcare supply chain, what is a 'group purchasing organization' (GPO)?

Accepted Answer

An entity that leverages the collective purchasing power of member hospitals to negotiate discounts with vendors

Answer

A government agency that regulates medical device pricing

Answer

A hospital department that manages inventory

Answer

A joint venture between competing health systems

Question 3

What does 'inventory turnover' measure in a hospital supply chain?

Accepted Answer

How many times inventory is used and replaced over a period

Answer

Staff scheduling efficiency

Answer

The ratio of clinical to non-clinical supplies

Answer

Vendor delivery time performance

Question 4

Which scheduling methodology aims to match staff levels to patient demand, reducing both overand under-staffing?

Accepted Answer

Flexible (acuity-based) staffing

Answer

Fixed staffing ratios

Answer

Block scheduling

Answer

Self-scheduling only

Question 5

What is the primary goal of implementing a 'lean' methodology in hospital operations?

Accepted Answer

Eliminating waste and non-value-added activities to improve efficiency and patient flow

Answer

Reducing the number of employees

Answer

Increasing the volume of elective surgeries

Answer

Standardizing physician compensation

Question 6

What is 'throughput' in the context of hospital operations management?

Accepted Answer

The rate at which patients move through and complete their care journey

Answer

The total number of beds in a facility

Answer

The volume of supplies consumed per month

Answer

The number of insurance claims processed daily