MHA Quality and Performance Improvement 4

Question 1

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores primarily measure:

Accepted Answer

Patients' perspectives on their hospital care experience

Answer

HCAHPS is a standardized survey that captures patients' perspectives on their care experience, including communication, responsiveness, and overall ratings.

Question 2

In quality improvement, 'common cause variation' (also called random variation) is best addressed by:

Accepted Answer

Redesigning the underlying system or process

Answer

Common cause variation is inherent to the system itself, so only fundamental process redesign—not investigation of individual events—will reduce it.

Question 3

Which quality improvement framework was developed by the Institute of Medicine (IOM) and identifies six aims for the healthcare system: safe, effective, patient-centered, timely, efficient, and equitable?

Accepted Answer

Crossing the Quality Chasm framework

Answer

The IOM's 'Crossing the Quality Chasm' report (2001) established the six aims that define high-quality healthcare in the United States.

Question 4

A healthcare manager uses a fishbone (Ishikawa) diagram during a QI session. The 'bones' of the diagram typically represent categories of causes such as:

Accepted Answer

People, process, equipment, environment, materials, measurement

Answer

Fishbone diagrams organize potential causes into categories (often the '6 Ms': Manpower, Methods, Machines, Materials, Measurement, Mother Nature/Environment).

Question 5

Which of the following best describes a 'sentinel event' as defined by The Joint Commission?

Accepted Answer

An unexpected occurrence involving death or serious physical or psychological injury

Answer

The Joint Commission defines a sentinel event as an unexpected occurrence resulting in death or serious harm, signaling the need for immediate investigation.

MHA - Master of Healthcare Administration Practice Test

MHA - Master of Healthcare Administration Practice Test

MHA Quality and Performance Improvement 4