MHA Quality and Performance Improvement 2

Question 1

Which statistical tool displays the frequency distribution of defects or problems in descending order to prioritize improvement efforts?

Accepted Answer

Pareto chart

Answer

A Pareto chart ranks defects from most to least frequent, helping teams focus on the 20% of causes responsible for 80% of problems.

Question 2

The Donabedian model evaluates healthcare quality across three dimensions. Which combination is correct?

Accepted Answer

Structure, Process, Outcome

Answer

Avedis Donabedian's model assesses quality through structure (resources/settings), process (care delivery), and outcomes (patient results).

Question 3

A hospital notices its central line-associated bloodstream infection (CLABSI) rate has been consistently above the national benchmark for six months. Which improvement methodology is most appropriate for a structured, data-driven intervention?

Accepted Answer

Root cause analysis followed by PDSA cycles

Answer

Root cause analysis identifies underlying causes of the persistent issue, and PDSA cycles allow iterative, evidence-based improvement interventions.

Question 4

Which accreditation body requires hospitals to conduct proactive risk assessments using Failure Mode and Effects Analysis (FMEA)?

Accepted Answer

The Joint Commission

Answer

The Joint Commission's National Patient Safety Goals include requirements for proactive risk assessment using FMEA to identify and prevent potential failures.

Question 5

In Lean methodology applied to healthcare, 'muda' refers to:

Accepted Answer

Any waste or non-value-added activity

Answer

Muda is the Japanese term for waste, encompassing non-value-added activities like unnecessary motion, waiting, overproduction, and defects.

MHA - Master of Healthcare Administration Practice Test

MHA - Master of Healthcare Administration Practice Test

MHA Quality and Performance Improvement 2