MHA Leadership and Organizational Behavior 5

Question 1

A healthcare administrator wants to reduce turnover among registered nurses. According to Maslow's Hierarchy of Needs, which intervention should be addressed FIRST if safety needs are unmet?

Accepted Answer

Addressing staffing ratios to reduce physical risk and workplace injuries

Answer

Maslow's hierarchy requires lower-level needs (safety) to be met before higher-level needs like esteem or self-actualization can motivate behavior.

Question 2

In organizational behavior, which term describes the tendency for employees to model their behavior after what they perceive to be acceptable in their unit, regardless of formal policy?

Accepted Answer

Descriptive norms

Answer

Descriptive norms reflect what people actually do in a given setting, which often shapes behavior more powerfully than written policies.

Question 3

A healthcare system undergoes a merger. Which leadership competency is MOST critical for the new executive team to demonstrate during integration?

Accepted Answer

Change management and cultural integration skills

Answer

Mergers create cultural clashes and uncertainty; effective change management and cultural integration are essential to prevent talent loss and service disruption.

Question 4

Which motivational theory suggests that employees are motivated by the belief that effort leads to performance, and performance leads to valued outcomes?

Accepted Answer

Expectancy Theory

Answer

Vroom's Expectancy Theory holds that motivation depends on expectancy (effort → performance), instrumentality (performance → reward), and valence (reward value).

Question 5

A department manager at a community health center delegates a quality improvement project to a senior staff member. What is the MOST important element of effective delegation?

Accepted Answer

Clearly communicating expectations, authority boundaries, and accountability

Answer

Effective delegation requires clarity about what is expected, what authority is granted, and how success will be measured.

MHA - Master of Healthcare Administration Practice Test

MHA - Master of Healthcare Administration Practice Test

MHA Leadership and Organizational Behavior 5