MHA Leadership and Organizational Behavior 3

Question 1

Which of the following best describes 'span of control' in healthcare management?

Accepted Answer

The number of subordinates a manager can effectively supervise

Answer

Span of control refers to how many direct reports a manager can effectively oversee, affecting organizational structure design.

Question 2

A healthcare administrator uses 360-degree feedback for leadership development. What is the PRIMARY advantage of this approach?

Accepted Answer

It provides multi-source perspectives including peers, subordinates, and supervisors

Answer

360-degree feedback gathers input from multiple stakeholders, giving leaders a comprehensive view of their behavioral impact across relationships.

Question 3

In organizational behavior, 'organizational culture' is BEST defined as:

Accepted Answer

The shared values, beliefs, and assumptions that guide member behavior

Answer

Organizational culture consists of the unwritten norms, shared assumptions, and values that shape how people think and act within an organization.

Question 4

A hospital system is experiencing significant resistance to a new EHR implementation. Which change management intervention most directly addresses individual resistance?

Accepted Answer

Providing targeted education and involving resistors in the design process

Answer

Education reduces fear of the unknown, and involving resistors gives them ownership, both of which are evidence-based strategies for overcoming resistance.

Question 5

According to situational leadership theory, a leader should use a 'coaching' style when working with an employee who has:

Accepted Answer

High commitment but low competence

Answer

Coaching (high direction, high support) is appropriate for enthusiastic but unskilled employees who need both guidance and encouragement.

MHA - Master of Healthcare Administration Practice Test

MHA - Master of Healthcare Administration Practice Test

MHA Leadership and Organizational Behavior 3