MHA Human Resources Management 5

Question 1

Which conflict resolution approach in healthcare HR involves a neutral third party making a binding decision to resolve a labor dispute?

Accepted Answer

Arbitration

Answer

Arbitration involves a neutral arbitrator who hears both sides and renders a binding decision, unlike mediation where the mediator only facilitates agreement.

Question 2

A hospital's voluntary turnover rate among RNs is 22%. What is the FIRST step an HR manager should take to address this problem?

Accepted Answer

Conduct stay interviews and exit interview analysis to identify root causes

Answer

Before implementing solutions, HR should first conduct stay interviews with current nurses and analyze exit interview data to identify the specific drivers of turnover.

Question 3

Under HIPAA, what obligation do healthcare employers have when creating employee health records related to workplace injury claims?

Accepted Answer

Medical records must be maintained separately from general personnel files

Answer

HIPAA and ADA require that employee medical records be stored separately from general personnel files to protect confidentiality and limit access to authorized individuals.

Question 4

What is 'disparate impact' in the context of healthcare employment law?

Accepted Answer

A neutral employment policy that disproportionately excludes a protected group

Answer

Disparate impact occurs when a facially neutral employment policy unintentionally produces discriminatory outcomes by disproportionately affecting members of a protected class.

Question 5

Which staffing ratio concept in healthcare HR measures whether the organization has the right number and mix of employees relative to patient demand?

Accepted Answer

FTE variance analysis

Answer

FTE (full-time equivalent) variance analysis compares actual staffing levels to budgeted or benchmarked targets, revealing overstaffing or understaffing relative to patient volume.

MHA - Master of Healthcare Administration Practice Test

MHA - Master of Healthcare Administration Practice Test

MHA Human Resources Management 5