A quality control manager reviews defect data for six months and concludes that Fridays have the highest defect rate. The most critical next step before making policy changes is to:
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A
Immediately schedule fewer workers on Fridays.
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B
Determine whether the pattern is statistically significant or could be due to random variation.
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C
Replace all Friday shift supervisors.
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D
Extend data collection for another six months before any analysis.