A company implemented mandatory diversity training after surveys showed employees felt the workplace was unwelcoming to minorities. A follow-up survey two years later showed minority employees felt even less welcome. Which of the following most helps explain this?
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A
The diversity training modules were outdated and contained stereotypes that offended participants.
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B
Mandatory training signaled to majority employees that management doubted their character, generating resentment that manifested in subtly hostile behavior toward minority colleagues.
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C
Minority employees who completed the training felt their concerns were being minimized by a one-time corporate response.
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D
The training schedule conflicted with project deadlines, creating stress that poisoned workplace relationships.