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Reviews I Flashcards

7 cards from real Local SEO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Reviews I flashcards as text

  1. A multi-location business wants to collect reviews efficiently. What is the best approach?

    Answer: Create a unique review link for each individual location's GBP listing

    Each GBP location has its own review profile, so unique links for each location ensure reviews build the correct listing.

  2. What should a business AVOID including in a public response to a negative review?

    Answer: The customer's full name and personal details to prove the interaction happened

    Sharing a customer's personal information publicly in a review response violates privacy norms and can escalate the situation.

  3. Which factor about reviews does Google's documentation identify as contributing to local search prominence?

    Answer: The number, recency, and diversity of reviews

    Google's own documentation states that number, recency, and diversity of reviews contribute to a business's local search prominence.

  4. A customer left a 1-star review with no text. Can the business request Google to remove it?

    Answer: No, star-only reviews without text do not violate Google's policies

    Google permits star-only reviews with no written content, so they do not qualify for removal under policy violations.

  5. What is the significance of 'review keywords' in local SEO?

    Answer: Keywords in reviews can influence which searches a listing appears for

    When customers mention specific services or products in reviews, those keywords can help a listing rank for related local searches.

  6. Which platform should a healthcare provider in the US prioritize for reviews alongside Google?

    Answer: Healthgrades

    Healthgrades is the leading industry-specific review platform for healthcare providers and heavily influences patient trust in the US.

  7. A business notices a cluster of 1-star reviews posted within 24 hours — likely a review attack. What is the recommended first response?

    Answer: Report all reviews to Google via GBP and document evidence of the attack

    Reporting suspicious reviews with documentation gives Google the evidence needed to investigate and potentially remove them.