Lean Six Sigma Yellow Belt Certification The Define Phase 5

Question 1

Which of the following best describes the difference between a 'defect' and a 'defective' in LSSYB Define terminology?

Accepted Answer

A defect is a single nonconformance; a defective is a unit with one or more defects

Answer

A defect is any single instance of a failure to meet a requirement, while a defective is an entire unit that contains at least one defect.

Question 2

The 'elevator speech' for a Lean Six Sigma project is used to:

Accepted Answer

Communicate the project's purpose and value quickly to any stakeholder

Answer

An elevator speech is a concise 30–60 second summary that lets team members explain the project's importance to anyone at any level.

Question 3

In Lean Six Sigma, which Define phase output formally authorizes the project team to begin using organizational resources?

Accepted Answer

Signed Project Charter

Answer

The signed Project Charter is the official authorization document that grants the team permission to commit time, money, and resources to the project.

Question 4

A team discovers that the process they are improving crosses three different departments. This situation most affects which part of the Project Charter?

Accepted Answer

Scope statement

Answer

A cross-departmental process expands the project scope and requires the scope statement to clearly define boundaries, handoffs, and inclusion/exclusion criteria.

Question 5

Which of the following is an example of a 'Kano model delighter' identified during VOC collection?

Accepted Answer

A hotel automatically upgrades a loyal customer's room without being asked

Answer

Delighters (exciters) are unexpected features that create strong positive reactions — customers don't ask for them but are thrilled when they receive them.

Lean Six Sigma Yellow Belt Certification Practice Test

Lean Six Sigma Yellow Belt Certification Practice Test

Lean Six Sigma Yellow Belt Certification The Define Phase 5