Lean Six Sigma Yellow Belt Certification Define Phase Deliverables 5

Question 1

Which communication element of the Define phase ensures that key stakeholders remain informed and supportive throughout the project?

Accepted Answer

Communication plan

Answer

A communication plan specifies who needs what information, when, and how to keep stakeholders engaged and aligned.

Question 2

A Kano model used in VOC analysis helps teams distinguish between:

Accepted Answer

Must-be, performance, and delighter customer requirements

Answer

The Kano model categorizes customer needs into basic (must-be), performance, and excitement (delighter) requirements.

Question 3

The project charter's 'project scope' section typically includes which of the following?

Accepted Answer

Start and stop points of the process being improved

Answer

The scope section identifies the process start and end points to define the boundaries of the improvement effort.

Question 4

During Define, affinity diagrams are used to:

Accepted Answer

Organize large amounts of VOC data into meaningful categories

Answer

Affinity diagrams group qualitative VOC data (ideas, issues, observations) into logical categories to reveal patterns.

Question 5

Which of the following represents a correctly written goal statement for a Define phase charter?

Accepted Answer

Reduce order processing errors by 50% from 8% to 4% by Q4 2026

Answer

A strong goal statement is SMART: it specifies the metric, the magnitude of improvement, and a target date.

Lean Six Sigma Yellow Belt Certification Practice Test