Lean Six Sigma Yellow Belt Certification Lean Six Sigma Yellow Belt The Define Phase Questions and Answers 2

Question 1

What is the primary purpose of a SIPOC diagram in the Define phase?

Accepted Answer

To provide a high-level overview of the process including Suppliers, Inputs, Process, Outputs, and Customers

Answer

A SIPOC diagram maps Suppliers, Inputs, Process steps, Outputs, and Customers to give the team a high-level understanding of the process scope.

Question 2

Which document formally authorizes a Lean Six Sigma project and defines its scope, objectives, and resources?

Accepted Answer

Project charter

Answer

The project charter is the foundational document that authorizes the project, states the problem, defines scope, and identifies team members and resources.

Question 3

What does the acronym CTQ stand for in Lean Six Sigma?

Accepted Answer

Critical To Quality

Answer

CTQ stands for Critical To Quality, representing the measurable characteristics of a product or process that must meet customer requirements.

Question 4

During the Define phase, what is the recommended approach for writing a problem statement?

Accepted Answer

State the problem in measurable terms without implying a cause or solution

Answer

A well-written problem statement quantifies the gap between current and desired performance without assigning blame or suggesting solutions.

Question 5

What is the Voice of the Customer (VOC) used for in the Define phase?

Accepted Answer

To capture customer needs, expectations, and requirements

Answer

Voice of the Customer captures feedback and requirements directly from customers to ensure the project addresses their true needs.

Lean Six Sigma Yellow Belt Certification Practice Test

Lean Six Sigma Yellow Belt Certification Practice Test

Lean Six Sigma Yellow Belt Certification Lean Six Sigma Yellow Belt The Define Phase Questions and Answers 2