Lean Six Sigma Yellow Belt Certification Lean Six Sigma Yellow Belt The Define Phase 1

Question 1

In the Define phase, what is the primary method used to capture the Voice of the Customer (VOC)?

Accepted Answer

Gathering feedback through surveys, interviews, and focus groups

Answer

VOC is collected through direct customer engagement methods such as surveys, interviews, complaints, and focus groups. This raw customer input is then translated into measurable CTQs. Statistical tools and experiments are used in later DMAIC phases.

Question 2

Which of the following best describes the purpose of a project scope statement in the Define phase?

Accepted Answer

To define the boundaries of what the project will and will not address

Answer

The scope statement establishes clear in-scope and out-of-scope boundaries, preventing scope creep and keeping the team focused. Financial savings belong in the business case, and root cause analysis happens in the Analyze phase.

Question 3

What does a well-written goal statement in a Define phase project charter typically follow?

Accepted Answer

SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound)

Answer

SMART criteria ensure the goal statement is clear, trackable, realistic, aligned with business needs, and has a deadline. Without these qualities, a goal statement cannot be objectively evaluated at the project tollgate.

Question 4

In Lean Six Sigma, who is typically responsible for removing organizational roadblocks and providing resources for a Yellow Belt project team?

Accepted Answer

The Champion or Sponsor

Answer

The Champion or Sponsor is a senior leader who authorizes the project, secures resources, and removes barriers the team encounters. The Black Belt provides technical guidance, while the Process Owner manages day-to-day operations.

Question 5

During the Define phase, a team uses a Kano Model to analyze customer requirements. What does the Kano Model primarily help teams distinguish?

Accepted Answer

Basic must-have needs versus performance satisfiers versus delighters

Answer

The Kano Model categorizes customer needs into must-be requirements (basics), performance requirements (more is better), and attractive requirements (unexpected delighters). This helps teams prioritize which CTQs will have the greatest impact on customer satisfaction.

Lean Six Sigma Yellow Belt Certification Practice Test

Lean Six Sigma Yellow Belt Certification Practice Test

Lean Six Sigma Yellow Belt Certification Lean Six Sigma Yellow Belt The Define Phase 1