Lean Six Sigma Green Belt Certification DMAIC: Define Phase Concepts 5

Question 1

Which VOC collection method is BEST suited for gathering quantitative data from a large customer population?

Accepted Answer

Structured surveys with rating scales

Answer

Structured surveys with rating scales can reach large populations efficiently and produce quantifiable data suitable for statistical analysis.

Question 2

In a SIPOC, the 'O' column represents outputs. Which of the following is an example of an output?

Accepted Answer

A completed insurance claim form delivered to the adjuster

Answer

Outputs are the products, services, or information produced by the process and delivered to the customer.

Question 3

A project has a stated baseline defect rate of 8% and a goal of reducing it to 3% within six months. Which charter element does this information belong to?

Accepted Answer

Goal statement

Answer

The goal statement captures the current baseline performance, the target improvement, and the timeline for achievement.

Question 4

Which of the following scenarios indicates that the Define phase has been completed INSUFFICIENTLY?

Accepted Answer

The team cannot clearly state who the customer is or what they need

Answer

If the team cannot identify the customer or their needs, the Define phase has failed its core purpose of establishing project direction and customer focus.

Question 5

What is the relationship between VOC and CTQs in the Define phase?

Accepted Answer

VOC is the raw customer input that is translated into specific, measurable CTQ requirements

Answer

VOC captures qualitative customer language and needs, which the team then translates into measurable CTQ specifications during the Define phase.

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification DMAIC: Define Phase Concepts 5