Lean Six Sigma Green Belt Certification DMAIC: Define Phase Concepts 3

Question 1

A team uses a Kano model during the Define phase. Which category describes features customers expect as a baseline and become dissatisfied without?

Accepted Answer

Must-be (Basic) requirements

Answer

Must-be requirements are basic expectations that customers assume will be present; their absence causes dissatisfaction but their presence does not create delight.

Question 2

What does the 'P' in SIPOC stand for?

Accepted Answer

Process

Answer

In SIPOC, 'P' stands for Process, representing the high-level steps that transform inputs into outputs.

Question 3

When collecting Voice of Customer data, which method captures customers' exact words and unfiltered opinions BEST?

Accepted Answer

Direct customer interviews

Answer

Direct customer interviews allow teams to hear unfiltered VOC in the customer's own words, reducing interpretation bias.

Question 4

In a project charter, what information is typically captured in the 'problem statement'?

Accepted Answer

A description of what is wrong, where, and the impact without assigning blame or cause

Answer

The problem statement objectively describes the gap between current and desired performance without speculating about causes or solutions.

Question 5

Which role in a Six Sigma project provides resources, removes organizational barriers, and has executive authority?

Accepted Answer

Champion/Sponsor

Answer

The Champion or Sponsor is a senior leader who funds the project, removes barriers, and ensures alignment with organizational strategy.

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification DMAIC: Define Phase Concepts 3