Lean Six Sigma Green Belt Certification Define Phase Concepts 5

Question 1

Which Lean Six Sigma concept describes the measurable, specific requirement derived from a broader customer need using a CTQ tree?

Accepted Answer

Critical to Quality (CTQ) characteristic

Answer

CTQ characteristics are the actionable, measurable outputs of a CTQ tree that directly reflect what matters most to the customer.

Question 2

A sponsor wants to know how the project team will communicate progress throughout the project. Which Define phase document typically addresses this?

Accepted Answer

Communication plan within the project charter

Answer

The project charter often includes or references a communication plan that outlines how, how often, and to whom project updates will be provided.

Question 3

During Define, a team identifies that a key stakeholder is resistant to the project. What is the recommended approach?

Accepted Answer

Conduct a stakeholder analysis and develop an engagement strategy

Answer

A stakeholder analysis identifies concerns and resistance early, enabling the team to develop targeted engagement strategies.

Question 4

Which best describes the relationship between VOC and CTQ in the Define phase?

Accepted Answer

CTQ translates broad VOC themes into specific, measurable requirements

Answer

VOC captures what customers say they want, while CTQs translate those statements into the measurable process characteristics the team will target.

Question 5

A Green Belt identifies that the project goal is to 'reduce invoice processing errors by 50% within 4 months.' Where should this goal be documented in the Define phase?

Accepted Answer

In the goal statement section of the project charter

Answer

The goal statement is a formal section of the project charter that captures the quantified improvement target and timeline.

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification Define Phase Concepts 5