Lean Six Sigma Green Belt Certification Lean Six Sigma Green Belt Define Phase Concepts Questions and Answers 2

Question 1

Which tool is used in the Define phase to translate customer needs into specific, measurable requirements?

Accepted Answer

Critical to Quality (CTQ) tree

Answer

A CTQ tree translates broad customer needs into specific, measurable critical-to-quality requirements that the project must address.

Question 2

What does SIPOC stand for in the context of the Define phase?

Accepted Answer

Suppliers, Inputs, Process, Outputs, Customers

Answer

SIPOC is a high-level process map that identifies Suppliers, Inputs, Process steps, Outputs, and Customers to define project boundaries.

Question 3

A project charter states that defect rates must decrease from 8% to 2% within six months. Which element of the charter does this represent?

Accepted Answer

Goal statement

Answer

The goal statement specifies the measurable target improvement the project aims to achieve, including the magnitude and timeline.

Question 4

Which Voice of the Customer (VOC) collection method provides the deepest qualitative insight into customer pain points?

Accepted Answer

One-on-one interviews

Answer

One-on-one interviews allow probing follow-up questions that uncover deeper qualitative insights into individual customer experiences and pain points.

Question 5

What is the primary risk of defining the project scope too broadly during the Define phase?

Accepted Answer

The project may exceed timeline and resource constraints

Answer

An overly broad scope leads to scope creep, causing the project to consume more time and resources than planned without delivering focused results.

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification Lean Six Sigma Green Belt Define Phase Concepts Questions and Answers 2