Lean Six Sigma Black Belt Certification Project and Team Management 5

Question 1

A team is in the Improve phase and has identified multiple potential solutions. Which structured approach BEST helps prioritize which solution to implement?

Accepted Answer

Use a prioritization matrix scoring solutions against weighted criteria

Answer

A weighted prioritization matrix objectively scores solutions against criteria like impact, cost, and feasibility to guide rational selection.

Question 2

Which change management model uses the stages of Awareness, Desire, Knowledge, Ability, and Reinforcement?

Accepted Answer

ADKAR Model

Answer

The ADKAR model (Prosci) focuses on individual change by building Awareness, Desire, Knowledge, Ability, and Reinforcement sequentially.

Question 3

A Black Belt's project team has become highly productive, resolves conflicts independently, and supports each other without prompting. Which stage of Tuckman's model does this describe?

Accepted Answer

Performing

Answer

The Performing stage is characterized by high productivity, self-direction, and effective interpersonal dynamics without external facilitation.

Question 4

When a Six Sigma project's benefits are not being sustained after handoff, what is the MOST LIKELY root cause?

Accepted Answer

The control plan was not transferred or followed by the process owner

Answer

Lack of a robust control plan handoff — or failure by process owners to follow it — is the leading cause of solution deterioration after project closure.

Question 5

A Black Belt needs to gain buy-in from a skeptical department manager. Which influence technique is MOST effective in a professional setting?

Accepted Answer

Build a relationship and present data that aligns with the manager's priorities

Answer

Building trust and framing data around the manager's own goals is the most durable influence strategy in cross-functional environments.

Lean Six Sigma Black Belt Certification Practice Test

Lean Six Sigma Black Belt Certification Practice Test

Lean Six Sigma Black Belt Certification Project and Team Management 5