Lean Six Sigma Black Belt Certification Define Phase: Project Charter 4

Question 1

A Black Belt presents a project charter where the goal statement reads: 'Improve customer satisfaction.' What is the primary deficiency?

Accepted Answer

It lacks a measurable target and time frame

Answer

A goal statement must specify what metric will improve, by how much, and by when — vague language cannot be tracked or validated.

Question 2

Which of the following would most likely appear in the 'out of scope' section of a Lean Six Sigma project charter?

Accepted Answer

A related process in a different department the team will not address

Answer

Out-of-scope items explicitly list related processes or issues the team will not work on, preventing scope creep.

Question 3

In Lean Six Sigma, what is 'scope creep' in the context of a project charter?

Accepted Answer

Uncontrolled expansion of project boundaries beyond the original charter

Answer

Scope creep occurs when the project boundaries expand beyond what was agreed in the charter, often leading to delays and resource strain.

Question 4

Which financial metric is most commonly used in a Lean Six Sigma project charter's business case to justify project investment?

Accepted Answer

Cost of Poor Quality (COPQ)

Answer

COPQ quantifies the financial cost of defects, errors, and inefficiencies, making it the primary financial justification metric in Lean Six Sigma charters.

Question 5

A project charter is reviewed at a tollgate review. What is the primary question assessed at this point?

Accepted Answer

Is the project well-defined, scoped, and worth pursuing?

Answer

The Define tollgate review evaluates whether the project is clearly defined, properly scoped, and has sufficient business justification to proceed.

Lean Six Sigma Black Belt Certification Practice Test

Lean Six Sigma Black Belt Certification Practice Test

Lean Six Sigma Black Belt Certification Define Phase: Project Charter 4