JIBC Crisis Intervention and De-escalation 2

Question 1

Which communication technique involves repeating back what a person in crisis has said in your own words to show understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing restates the person's message in the responder's own words, demonstrating comprehension and validating their experience.

Question 2

A person in a mental health crisis begins pacing rapidly and clenching their fists. What does this behavior most likely indicate?

Accepted Answer

Escalating agitation requiring immediate de-escalation

Answer

Rapid pacing and fist-clenching are physical signs of escalating agitation, signaling the need for immediate de-escalation strategies.

Question 3

In the JIBC crisis intervention model, what is the primary goal of the 'Establish Rapport' stage?

Accepted Answer

Build trust so the person feels safe communicating

Answer

Establishing rapport creates a trusting relationship that encourages the person in crisis to communicate openly and accept assistance.

Question 4

When using open-ended questions during crisis intervention, what is the main advantage?

Accepted Answer

They allow the person to express themselves freely

Answer

Open-ended questions invite the person to share their thoughts and feelings freely, providing richer information and demonstrating respect.

Question 5

A crisis intervention officer notices that a subject's breathing is extremely rapid and shallow. What physiological state does this suggest?

Accepted Answer

Acute stress response / hyperarousal

Answer

Rapid, shallow breathing is a hallmark sign of acute stress response, indicating the person's sympathetic nervous system is highly activated.

JIBC - Justice Institute of British Columbia Practice Test