JIBC Conflict Resolution and Mediation 2

Question 1

In mediation, what does the term 'BATNA' stand for?

Accepted Answer

Best Alternative To a Negotiated Agreement

Answer

BATNA stands for Best Alternative To a Negotiated Agreement, representing the course of action a party will take if negotiations fail.

Question 2

Which communication technique involves repeating back what someone said in your own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing means restating what the speaker said in different words to verify accurate understanding.

Question 3

A mediator who offers their own opinion on the merits of a dispute is practicing which style?

Accepted Answer

Evaluative mediation

Answer

Evaluative mediators assess the strengths and weaknesses of each party's position and may suggest outcomes.

Question 4

Which conflict style is characterized by high assertiveness and low cooperativeness?

Accepted Answer

Competing

Answer

Competing involves pursuing one's own interests at the expense of others and is associated with high assertiveness and low cooperativeness.

Question 5

During a joint mediation session, one party becomes extremely hostile. The mediator's best immediate response is to:

Accepted Answer

Call a caucus to separate the parties

Answer

Calling a caucus (private session) gives each party space to de-escalate and allows the mediator to address concerns privately.

JIBC - Justice Institute of British Columbia Practice Test