ISO 20000 Certification FREE ISO 20000 Service Design and Transition Questions and Answers 2

Question 1

Which activity is primarily concerned with ensuring that new or changed services meet agreed service requirements before deployment?

Accepted Answer

Service validation and testing

Answer

Service validation and testing verifies that new or changed services meet the defined requirements and acceptance criteria before being released into the live environment.

Question 2

In ISO 20000, what is the main purpose of maintaining a service catalogue?

Accepted Answer

To document all live services and those available for deployment

Answer

The service catalogue provides a documented record of all live services and those approved for deployment, ensuring stakeholders have accurate information about available offerings.

Question 3

What does the 'transition planning' process in ISO 20000 primarily address?

Accepted Answer

Planning and coordinating resources to deploy a release into production

Answer

Transition planning focuses on organizing resources, timelines, and activities needed to successfully move a new or changed service into the production environment.

Question 4

Which document typically captures the criteria that a new service must satisfy before it can go live?

Accepted Answer

Service acceptance criteria

Answer

Service acceptance criteria define the specific conditions and benchmarks a new or modified service must meet before it is approved for deployment into the live environment.

Question 5

During service design, who is responsible for ensuring that capacity requirements are identified for a new service?

Accepted Answer

The service provider's capacity management process

Answer

The capacity management process within the service provider organization is responsible for identifying and planning capacity needs during the design phase of a new service.

ISO 20000 Certification Practice Test

ISO 20000 Certification Practice Test

ISO 20000 Certification FREE ISO 20000 Service Design and Transition Questions and Answers 2