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ISO/IEC 20000 Foundation VIP Certification Exam
ISO 20000 Certification — This practice exam mirrors the EXIN ISO/IEC 20000 Foundation certification exam — a globally recognized credential issued by EXIN International, consisting of 40 multiple-choice questions, 60 minutes, closed book, with a 65% pass mark (26/40 correct). Questions test knowledge of the ISO/IEC 20000-1:2018 standard for IT Service Management Systems (SMS).
29
Questions
60m
Time Limit
65.00%
To Pass
Question 1 of 29👑 VIP
A newly appointed IT service manager at a financial services firm is reviewing the company's approach to IT Service Management. She discovers that the company has no formal structure linking its IT services to business outcomes and no documented scope for its service management activities. According to ISO/IEC 20000-1:2018, which clause most directly addresses the need to establish and document the scope of the Service Management System (SMS)?
Questions 2–29 and full explanations are VIP-exclusive.