ISO 20000 Certification FREE ISO 20000 Service Design and Transition Questions and Answers 2

Question 1

Which activity is primarily concerned with ensuring that new or changed services meet agreed service requirements before deployment?

Accepted Answer

Service validation and testing

Answer

Service budgeting

Answer

Incident management

Answer

Problem management

Question 2

In ISO 20000, what is the main purpose of maintaining a service catalogue?

Accepted Answer

To document all live services and those available for deployment

Answer

To track financial costs of each service

Answer

To record incident resolution times

Answer

To list all personnel assigned to services

Question 3

What does the 'transition planning' process in ISO 20000 primarily address?

Accepted Answer

Planning and coordinating resources to deploy a release into production

Answer

Defining the pricing model for new services

Answer

Establishing SLAs with external suppliers

Answer

Monitoring service availability metrics

Question 4

Which document typically captures the criteria that a new service must satisfy before it can go live?

Accepted Answer

Service acceptance criteria

Answer

Service level agreement

Answer

Operational level agreement

Answer

Underpinning contract

Question 5

During service design, who is responsible for ensuring that capacity requirements are identified for a new service?

Accepted Answer

The service provider's capacity management process

Answer

The customer's project manager

Answer

The external auditor

Answer

The incident management team

Question 6

What is a key output of the service design phase according to ISO 20000?

Accepted Answer

A service design package containing all design documentation

Answer

A post-implementation review report

Answer

A root cause analysis document

Answer

A customer satisfaction survey