INACE Patient Communication Skills 2

Question 1

A patient with hearing loss is trying to communicate with you. What is the most effective approach?

Accepted Answer

Face the patient directly and speak clearly at a normal pace

Answer

Facing the patient and speaking clearly allows them to use visual cues like lip reading along with any residual hearing.

Question 2

When a patient is crying and upset, the nurse aide's first response should be to:

Accepted Answer

Sit quietly and offer a tissue, allowing them to express feelings

Answer

Sitting quietly and offering comfort shows empathy and gives the patient space to express their emotions without dismissing them.

Question 3

Which statement best demonstrates therapeutic communication?

Accepted Answer

'I understand this must be difficult for you.'

Answer

Acknowledging the patient's experience validates their feelings and builds trust.

Question 4

A patient repeatedly asks the same question due to memory loss. The nurse aide should:

Accepted Answer

Answer calmly and patiently each time as if it is the first time

Answer

Patients with memory impairment need consistent, patient responses because each instance feels new to them.

Question 5

What does 'active listening' require a nurse aide to do?

Accepted Answer

Maintain eye contact, nod, and focus fully on what the patient says

Answer

Active listening involves full attention, eye contact, and nonverbal cues that show the patient they are heard.

(INACE) Illinois Nurse Assistant Competency Exam Practice Test