IMST Knowledge Management 2

Question 1

What is the purpose of a 'knowledge repository' or knowledge base?

Accepted Answer

To serve as a centralized, searchable collection of documented knowledge, best practices, and expertise

Answer

A knowledge repository is a curated, searchable system where explicit organizational knowledge—procedures, case studies, FAQs, expertise directories—is stored and made accessible.

Question 2

In knowledge management, what is 'knowledge transfer'?

Accepted Answer

The process of sharing or disseminating knowledge from one individual, team, or system to another

Answer

Knowledge transfer is the deliberate process of helping knowledge move from where it exists (a person or document) to where it is needed (another person, team, or system).

Question 3

What does 'intellectual capital' encompass in the context of knowledge management?

Accepted Answer

The combined intangible assets including human capital, structural capital, and relational capital that create organizational value

Answer

Intellectual capital is the total of intangible assets—employee expertise (human capital), organizational processes (structural capital), and stakeholder relationships (relational capital).

Question 4

What role does an 'expert directory' (also called a 'yellow pages') play in knowledge management?

Accepted Answer

It helps employees find internal subject matter experts who can provide knowledge or assistance

Answer

An expert directory maps people to their areas of expertise, enabling employees to quickly connect with internal knowledge holders rather than reinventing the wheel.

Question 5

What is 'organizational memory' in knowledge management?

Accepted Answer

The accumulated knowledge, experience, and information stored in organizational systems, culture, processes, and individuals

Answer

Organizational memory is everything an organization 'knows'—stored in documents, databases, procedures, and in employees' minds—that can be recalled and applied to current problems.

IMST - Information Management Specialist Test Practice Test

IMST - Information Management Specialist Test Practice Test

IMST Knowledge Management 2