ICT IT Support and Troubleshooting 3

Question 1

A user's computer is unusually slow and CPU usage is at 100% with no obvious processes visible. What should you suspect?

Accepted Answer

Malware infection

Answer

Malware frequently runs hidden background processes that consume CPU resources without appearing prominently in Task Manager.

Question 2

After installing a new application, a user receives a 'missing DLL' error. What is the MOST appropriate fix?

Accepted Answer

Install the required Visual C++ Redistributable or runtime package

Answer

Missing DLL errors typically indicate an absent runtime library dependency that can be resolved by installing the correct redistributable package.

Question 3

A technician needs to remotely access a Windows computer to troubleshoot it. Which built-in Windows feature enables this?

Accepted Answer

Remote Desktop Protocol (RDP)

Answer

RDP (Remote Desktop Protocol) allows technicians to remotely control a Windows system over the network using port 3389.

Question 4

A user reports that their USB flash drive is not recognized by any PC. What is the FIRST step to diagnose?

Accepted Answer

Test the drive on another known-working USB port

Answer

Testing on a different port first rules out a faulty port before concluding the drive itself has failed.

Question 5

Which Windows command displays current TCP/IP network configuration including IP address, subnet mask, and default gateway?

Accepted Answer

ipconfig /all

Answer

ipconfig /all displays full TCP/IP configuration details for all network adapters on the system.

ICT - Information Communication Technology Practice Test