ICT IT Support and Troubleshooting 2

Question 1

A user reports their computer randomly restarts without warning. Which tool should you use first to investigate the cause?

Accepted Answer

Event Viewer

Answer

Event Viewer logs system errors and warnings, including the stop codes or application faults that trigger unexpected restarts.

Question 2

A technician suspects a failing hard drive. Which command-line tool can check disk integrity on Windows?

Accepted Answer

chkdsk /f /r

Answer

chkdsk /f /r scans the disk for bad sectors and attempts to recover readable data.

Question 3

A user cannot print to a network printer. The printer shows online status in the queue. What is the BEST next step?

Accepted Answer

Clear the print spooler and restart it

Answer

A stuck print spooler is a common cause of print jobs queuing but not printing; restarting the spooler service clears corrupted jobs.

Question 4

A laptop display shows vertical colored lines after a drop. What is the MOST likely cause?

Accepted Answer

Damaged LCD panel or GPU

Answer

Physical damage from dropping typically causes LCD panel damage or GPU solder joint failure, producing persistent vertical lines.

Question 5

Which Windows utility allows you to roll back the system to a previous working state without affecting personal files?

Accepted Answer

System Restore

Answer

System Restore reverts system files and registry settings to a restore point while preserving user documents.

ICT - Information Communication Technology Practice Test