ICC Consumer Protection and Dispute Resolution 2

Question 1

What is the first recommended step when an ICC contractor and a client have a payment dispute?

Accepted Answer

Attempt to resolve the dispute through direct negotiation or mediation

Answer

Direct negotiation or mediation is the fastest and least expensive first step to resolve contractor-client payment disputes before pursuing legal remedies.

Question 2

What does mediation in a contractor dispute involve?

Accepted Answer

A neutral third party helping both sides reach a voluntary agreement

Answer

Mediation uses a neutral mediator to facilitate communication between disputing parties to reach a voluntary, mutually acceptable resolution.

Question 3

Arbitration differs from mediation because arbitration:

Accepted Answer

Results in a binding decision imposed by the arbitrator

Answer

In arbitration, the arbitrator reviews evidence and issues a binding decision, similar to a judge but outside of the court system.

Question 4

In Illinois, small claims court can be used to resolve contractor disputes involving amounts up to:

Accepted Answer

$10,000

Answer

Illinois small claims court handles civil disputes involving $10,000 or less, making it accessible for smaller contractor-client disputes.

Question 5

A contractor who breaches a contract in Illinois may be required to pay:

Accepted Answer

Compensatory damages to put the non-breaching party in the position they would have been in

Answer

Compensatory damages are the standard legal remedy for breach of contract, designed to make the harmed party financially whole.

ICC - Illinois Commerce Commission Certified Contractor Practice Test

ICC - Illinois Commerce Commission Certified Contractor Practice Test

ICC Consumer Protection and Dispute Resolution 2