FREE Illinois Commerce Commission Regulations and Compliance Questions and Answers
What must the contractor advise the customer regarding reimbursement during PPM counseling?
During Personally Procured Move (PPM) counseling, the contractor must inform the customer that both full and empty weight tickets are required for reimbursement. These tickets provide necessary documentation to validate the weight of the shipment, ensuring accurate reimbursement calculations.
How many Commissioners make up the Illinois Commerce Commission?
The ICC is made up of 5 Commissioners, each appointed for a 5-year term by the Governor and confirmed by the Senate.
What is a "docket" in the context of the ICC?
A docket is a formal record that contains transcripts of all hearings and other proceedings, Commission orders, and submissions by parties in a case handled by the Commission.
What must the contractor establish after receiving an order and customer contact information?
The contractor should reach out to the customer within one business day to confirm receipt of the order, clarify any details, and ensure customer satisfaction. Prompt communication helps build trust and prevents potential misunderstandings.
What is required for a member of the public to speak at an ICC open meeting?
Members of the public wishing to address the ICC must submit a request at least 24 hours in advance to be granted approval to speak at an open meeting.