Free Illinois Commerce Commission Regulations and Compliance Questions and Answers — Questions and Answers
Question 1: How many Commissioners make up the Illinois Commerce Commission?
- 5 (Correct answer)
- 3
- 7
- 9
Correct answer: 5
The ICC is made up of 5 Commissioners, each appointed for a 5-year term by the Governor and confirmed by the Senate.
Question 2: What is a "docket" in the context of the ICC?
- A type of public utility service.
- A formal record containing transcripts of hearings and other proceedings. (Correct answer)
- A document that sets utility rates.
- A report on transportation safety.
Correct answer: A formal record containing transcripts of hearings and other proceedings.
A docket is a formal record that contains transcripts of all hearings and other proceedings, Commission orders, and submissions by parties in a case handled by the Commission.
Question 3: What is required for a member of the public to speak at an ICC open meeting?
- They can speak without any prior notice.
- They must be a registered lobbyist.
- They must have a formal complaint against a utility.
- They must submit a request at least 24 hours in advance. (Correct answer)
Correct answer: They must submit a request at least 24 hours in advance.
Members of the public wishing to address the ICC must submit a request at least 24 hours in advance to be granted approval to speak at an open meeting.
Question 4: What must the contractor establish after receiving an order and customer contact information?
- A shipping schedule
- A team of local movers
- A tracking system for shipments
- Contact with the customer within one business day (Correct answer)
Correct answer: Contact with the customer within one business day
The contractor should reach out to the customer within one business day to confirm receipt of the order, clarify any details, and ensure customer satisfaction. Prompt communication helps build trust and prevents potential misunderstandings.
Question 5: What must the contractor advise the customer regarding reimbursement during PPM counseling?
- The contractor will handle all reimbursements
- No documentation is required for reimbursement
- Full and empty weight tickets are needed for reimbursement (Correct answer)
- Personal documents should not be submitted
Correct answer: Full and empty weight tickets are needed for reimbursement
During Personally Procured Move (PPM) counseling, the contractor must inform the customer that both full and empty weight tickets are required for reimbursement. These tickets provide necessary documentation to validate the weight of the shipment, ensuring accurate reimbursement calculations.
Free Illinois Commerce Commission Regulations and Compliance Questions and Answers
How many Commissioners make up the Illinois Commerce Commission?