ICC Consumer Protection and Dispute Resolution 2

Question 1

What is the first recommended step when an ICC contractor and a client have a payment dispute?

Accepted Answer

Attempt to resolve the dispute through direct negotiation or mediation

Answer

File a lawsuit immediately

Answer

Stop all work and abandon the project

Answer

Report the client to the ICC

Question 2

What does mediation in a contractor dispute involve?

Accepted Answer

A neutral third party helping both sides reach a voluntary agreement

Answer

A judge imposing a binding decision

Answer

The ICC revoking the contractor's license

Answer

Filing a claim in small claims court

Question 3

Arbitration differs from mediation because arbitration:

Accepted Answer

Results in a binding decision imposed by the arbitrator

Answer

Is always free of charge

Answer

Requires both parties to hire lawyers

Answer

Only applies to disputes over $100,000

Question 4

In Illinois, small claims court can be used to resolve contractor disputes involving amounts up to:

Accepted Answer

$10,000

Answer

$2,500

Answer

$5,000

Answer

$25,000

Question 5

A contractor who breaches a contract in Illinois may be required to pay:

Accepted Answer

Compensatory damages to put the non-breaching party in the position they would have been in

Answer

Only a nominal fee set by the ICC

Answer

A federal penalty to the U.S. Treasury

Answer

Nothing if the breach was unintentional

Question 6

What does the Illinois Contractors' Complaint Resolution Process allow consumers to do?

Accepted Answer

File a formal complaint leading to investigation and possible disciplinary action against a contractor's license

Answer

Sue the ICC directly for contractor misconduct

Answer

Obtain a free contractor replacement from the state

Answer

Require the contractor to work for free until satisfied