HP Enterprise Desktop & Workstation Support 2

Question 1

A user reports their HP Z4 Workstation randomly shuts down during GPU-intensive tasks. What is the MOST likely cause?

Accepted Answer

Insufficient PSU wattage for the installed GPU

Answer

High-end GPUs draw significant power under load, and an undersized PSU can trigger thermal or overcurrent protection shutdowns.

Question 2

Which HP BIOS setting must be enabled to allow a TPM 2.0 chip to function correctly for BitLocker on enterprise desktops?

Accepted Answer

PTT (Platform Trust Technology) or discrete TPM

Answer

PTT (firmware TPM) or a discrete TPM module must be enabled in BIOS/UEFI for BitLocker to use TPM 2.0.

Question 3

An enterprise deployment requires HP workstations to PXE boot from a WDS server. The machines are not receiving a DHCP offer. What should be checked first?

Accepted Answer

DHCP scope options 66 and 67 for WDS server reference

Answer

DHCP options 66 (boot server hostname) and 67 (bootfile name) are required for PXE clients to locate and boot from a WDS server.

Question 4

Which tool in the HP Client Management Solutions suite is used for remote BIOS management and configuration of HP commercial PCs?

Accepted Answer

HP BIOS Configuration Utility (BCU)

Answer

HP BCU (BIOS Configuration Utility) allows IT admins to remotely read, set, and replicate BIOS settings across HP commercial PCs.

Question 5

A technician replaces the CMOS battery on an HP EliteDesk. After reassembly, the system clock resets every time it powers off. What is the MOST likely issue?

Accepted Answer

The new battery was installed with reversed polarity

Answer

Installing a CMOS battery with reversed polarity means it cannot power the RTC, causing the clock to lose time on every shutdown.

(HP) HP Certified Professional Practice Test

(HP) HP Certified Professional Practice Test

HP Enterprise Desktop & Workstation Support 2