HP System Configuration & Troubleshooting

Question 1

What is the first step in troubleshooting a non-responsive HP laptop?

Accepted Answer

Check power connections

Answer

Replace the motherboard

Answer

Reinstall all drivers

Answer

Run a full system restore

Question 2

Which tool is commonly used to update HP system firmware?

Accepted Answer

HP Support Assistant

Answer

Task Manager

Answer

Device Manager

Answer

Windows Registry Editor

Question 3

What is a common cause of overheating in HP desktops?

Accepted Answer

Dust accumulation in ventilation

Answer

Excessive use of USB ports

Answer

Too many background processes

Answer

Using an external monitor

Question 4

Which step should be taken when an HP printer is not responding?

Accepted Answer

Restart the printer and check connectivity

Answer

Reinstall the entire operating system

Answer

Replace all ink cartridges

Answer

Change the paper type

Question 5

What is the purpose of HP BIOS diagnostics?

Accepted Answer

Identifies hardware issues before OS loads

Answer

Manages software updates

Answer

Configures internet settings

Answer

Deletes all user data

Question 6

Which troubleshooting step should be taken for a slow-performing HP laptop?

Accepted Answer

Disable unnecessary startup programs

Answer

Increase screen brightness

Answer

Uninstall all security software

Answer

Remove all external peripherals