HP Enterprise Desktop & Workstation Support 2 — Questions and Answers
Question 1: A user reports their HP Z4 Workstation randomly shuts down during GPU-intensive tasks. What is the MOST likely cause?
- Insufficient PSU wattage for the installed GPU (Correct answer)
- Outdated network driver
- Corrupted Windows user profile
- Faulty USB hub
Correct answer: Insufficient PSU wattage for the installed GPU
High-end GPUs draw significant power under load, and an undersized PSU can trigger thermal or overcurrent protection shutdowns.
Question 2: Which HP BIOS setting must be enabled to allow a TPM 2.0 chip to function correctly for BitLocker on enterprise desktops?
- Virtualization Technology (VT-x)
- PTT (Platform Trust Technology) or discrete TPM (Correct answer)
- Secure Boot with Legacy mode
- Fast Boot
Correct answer: PTT (Platform Trust Technology) or discrete TPM
PTT (firmware TPM) or a discrete TPM module must be enabled in BIOS/UEFI for BitLocker to use TPM 2.0.
Question 3: An enterprise deployment requires HP workstations to PXE boot from a WDS server. The machines are not receiving a DHCP offer. What should be checked first?
- DHCP scope options 66 and 67 for WDS server reference (Correct answer)
- The workstation BIOS battery
- HP Sure Start configuration
- RAID controller firmware
Correct answer: DHCP scope options 66 and 67 for WDS server reference
DHCP options 66 (boot server hostname) and 67 (bootfile name) are required for PXE clients to locate and boot from a WDS server.
Question 4: Which tool in the HP Client Management Solutions suite is used for remote BIOS management and configuration of HP commercial PCs?
- HP Device Manager
- HP BIOS Configuration Utility (BCU) (Correct answer)
- HP Connection Manager
- HP Support Assistant
Correct answer: HP BIOS Configuration Utility (BCU)
HP BCU (BIOS Configuration Utility) allows IT admins to remotely read, set, and replicate BIOS settings across HP commercial PCs.
Question 5: A technician replaces the CMOS battery on an HP EliteDesk. After reassembly, the system clock resets every time it powers off. What is the MOST likely issue?
- The replacement battery is the wrong voltage (e.g., 3V vs 3.6V)
- The RTC is soldered and not user-replaceable on this model
- The new battery was installed with reversed polarity (Correct answer)
- The BIOS needs to be reflashed
Correct answer: The new battery was installed with reversed polarity
Installing a CMOS battery with reversed polarity means it cannot power the RTC, causing the clock to lose time on every shutdown.
Question 6: When deploying HP workstations using SCCM, which HP tool generates WMI filters to target specific HP models?
- HP Image Assistant (HPIA)
- HP Manageability Integration Kit (MIK) (Correct answer)
- HP BIOS Configuration Utility
- HP Wolf Security Controller
Correct answer: HP Manageability Integration Kit (MIK)
HP MIK extends SCCM/MECM with HP-specific WMI classes and reports, enabling model-targeted software and BIOS deployments.
Question 7: A user's HP workstation displays 'Non-System Disk or Disk Error' on boot despite the SSD being detected in BIOS. What is the MOST probable cause?
- The SSD is set to AHCI mode instead of RAID
- The boot order prioritizes a non-bootable device above the SSD (Correct answer)
- The SSD needs a firmware update
- HP Sure Start blocked the boot
Correct answer: The boot order prioritizes a non-bootable device above the SSD
If a non-bootable device (like a USB drive or optical drive) is listed first in boot priority, the system attempts to boot from it and fails.
HP Enterprise Desktop & Workstation Support 2
A user reports their HP Z4 Workstation randomly shuts down during GPU-intensive tasks.
What is the MOST likely cause?