Home Depot Assessment Home Depot Work Knowledge 2

Question 1

A customer asks where to find a product that is out of stock in your aisle. What is the best response?

Accepted Answer

Check the inventory system for nearby store stock or online options

Answer

Tell them it's unavailable and walk away

Answer

Suggest they try a competitor

Answer

Ignore the request

Question 2

What does an associate's primary responsibility on the sales floor center on?

Accepted Answer

Providing helpful service and product knowledge to customers

Answer

Avoiding customers to finish stocking

Answer

Working only the register

Answer

Staying in the break room

Question 3

A customer is unsure which paint finish to use for a high-traffic hallway. The best recommendation is:

Accepted Answer

A durable, washable finish like satin or eggshell

Answer

Flat finish for easy touch-ups

Answer

Whatever is cheapest

Answer

High-gloss only for ceilings

Question 4

When you don't know the answer to a customer's technical question, you should:

Accepted Answer

Find a knowledgeable associate or look it up together

Answer

Guess to seem confident

Answer

Tell them to figure it out

Answer

Say it's not your department and leave

Question 5

A teamwork situation: a coworker is overwhelmed at the pro desk during a rush. You should:

Accepted Answer

Offer to help if your area is covered

Answer

Stay in your aisle since it's not your job

Answer

Tell a manager to fix it

Answer

Take a break instead

Question 6

Which approach best reflects Home Depot's customer-first value when greeting shoppers?

Accepted Answer

Make eye contact and offer assistance proactively

Answer

Wait for them to find you

Answer

Only greet customers who look confused

Answer

Greet only big spenders

Question 7

A customer buying lumber for an outdoor deck should be guided toward:

Accepted Answer

Pressure-treated or weather-resistant lumber

Answer

Untreated pine boards

Answer

Drywall sheets

Answer

Indoor trim molding