HI Claims Assessment & Pre-Existing Conditions 2

Question 1

What documentation is typically required to support a hospitalisation claim under an IP in Singapore?

Accepted Answer

Itemised hospital bill, medical reports, doctor's certification, relevant specialist reports, and where required, discharge summary

Answer

A hospitalisation claim typically requires: itemised hospital bill, official receipts, discharge summary, attending doctor's certification, and relevant investigation reports. Some insurers may require pre-authorisation paperwork or additional medical reports for complex claims.

Question 2

What does 'medically necessary' mean in the context of health insurance claims?

Accepted Answer

Treatment that is clinically required, appropriate for the diagnosed condition, consistent with evidence-based medical practice, and not primarily for convenience

Answer

'Medically necessary' means treatment that is clinically required and appropriate for the insured's diagnosed condition, consistent with accepted medical practice standards, and not elective or purely for comfort. Insurers use this standard to assess claim validity.

Question 3

What is 'claim denial' and what recourse does a Singapore IP policyholder have?

Accepted Answer

The insurer's decision not to pay a claim, which can be contested through internal dispute resolution, escalated to FIDReC (within its monetary limits), and ultimately through the courts

Answer

Claim denial is the insurer's decision to reject a claim. Singapore policyholders can contest through internal appeals, escalate to FIDReC for independent adjudication (for disputes within FIDReC's monetary limits), and ultimately seek recourse through the courts.

Question 4

What is the significance of 'annual deductible' resetting in IP plans for policyholders with multiple hospitalizations in a year?

Accepted Answer

The deductible applies per benefit year, not per admission — once paid for the year, subsequent hospitalizations in the same year do not require paying the deductible again

Answer

The annual deductible in most IP plans applies once per benefit year. After paying the deductible on the first hospitalization, subsequent claims within the same benefit year are processed without requiring the deductible again — benefiting policyholders with frequent hospitalizations.

Question 5

What is 'outpatient chemotherapy and dialysis' coverage under MediShield Life and IPs?

Accepted Answer

Both MediShield Life and IPs cover approved outpatient chemotherapy and dialysis, recognizing these are often done as day procedures rather than inpatient stays

Answer

MediShield Life and IPs cover approved outpatient chemotherapy (cancer treatment) and dialysis (kidney failure treatment) because these expensive, ongoing treatments are often administered as outpatient or day procedures — not requiring overnight hospitalization.

HI Health Insurance Practice Test

HI Health Insurance Practice Test

HI Claims Assessment & Pre-Existing Conditions 2