GTP Professional Standards & Competencies 5

Question 1

In a travel management company (TMC), the primary purpose of an account manager role is to:

Accepted Answer

Serve as the strategic relationship owner who aligns travel program goals with client business objectives

Answer

An account manager is a strategic partner who understands the client's business goals and ensures the travel program supports them.

Question 2

Which practice most effectively reduces traveler booking non-compliance with a corporate travel policy?

Accepted Answer

Making the booking tool intuitive and ensuring policy options are prominently displayed as preferred choices

Answer

When compliant options are the easiest path in a booking tool, travelers naturally choose them, making policy design the most effective compliance driver.

Question 3

A GTP professional's role in Request for Proposal (RFP) processes for hotel programs is to:

Accepted Answer

Structure bid requirements, evaluate proposals against client needs, and lead supplier negotiations

Answer

The GTP professional brings expertise to design RFPs, evaluate responses, and negotiate terms that align with the client's travel program objectives.

Question 4

When a traveler files a complaint about a supplier experience, the professional standard requires the travel manager to:

Accepted Answer

Document the complaint, investigate with the supplier, and follow up with the traveler on the outcome

Answer

Professional complaint handling requires documentation, investigation, supplier accountability, and client follow-up to ensure resolution and program improvement.

Question 5

A GTP professional is reviewing a travel program's data and notices that 40% of hotel bookings are made outside preferred properties. The most strategic response is to:

Accepted Answer

Analyze the root causes—such as availability, location gaps, or policy awareness—and address them systematically

Answer

Non-compliance analysis should identify root causes before prescribing solutions, as the problem may stem from program design rather than traveler behavior.

(GTP) Global Travel Professional Practice Test

(GTP) Global Travel Professional Practice Test

GTP Professional Standards & Competencies 5