GTP Corporate Travel Policy & Program Management 1 — Questions and Answers
Question 1: Which element is considered the foundation of an effective corporate travel policy?
- A comprehensive list of preferred airline partners
- Clearly defined objectives aligned with business goals (Correct answer)
- A mandate requiring all bookings through a single OBT
- Per diem rates updated quarterly
Correct answer: Clearly defined objectives aligned with business goals
A travel policy must begin with clearly defined objectives tied to business goals so that every rule and guideline supports measurable outcomes.
Question 2: What is the primary purpose of a travel policy compliance rate metric?
- To measure traveler satisfaction with hotel selections
- To track how often travelers book within approved policy parameters (Correct answer)
- To calculate the average trip duration per department
- To identify the most popular travel destinations
Correct answer: To track how often travelers book within approved policy parameters
Compliance rate measures the percentage of bookings made within policy, indicating how well travelers adhere to approved guidelines and helping identify leakage.
Question 3: A company's travel policy includes a 'lowest logical airfare' rule. This means travelers should book:
- Always the cheapest fare available regardless of layovers or duration
- Business class on flights over four hours automatically
- The lowest fare that meets reasonable schedule and duration criteria (Correct answer)
- Only direct flights under any circumstances
Correct answer: The lowest fare that meets reasonable schedule and duration criteria
Lowest logical airfare balances cost savings with productivity by avoiding excessively inconvenient itineraries while still controlling spend.
Question 4: Which stakeholder group is MOST critical to involve when initially developing a corporate travel policy?
- External travel management companies only
- Senior leadership, finance, HR, and frequent travelers (Correct answer)
- Hotel chain account managers
- IT department exclusively
Correct answer: Senior leadership, finance, HR, and frequent travelers
Effective policy development requires input from senior leadership for authority, finance for budget alignment, HR for compliance, and frequent travelers for operational practicality.
Question 5: What does 'travel leakage' refer to in corporate travel program management?
- Expense reports submitted after the deadline
- Bookings made outside approved channels or preferred suppliers (Correct answer)
- Unused airline credits that expire
- Hotel minibar charges billed to the company
Correct answer: Bookings made outside approved channels or preferred suppliers
Travel leakage occurs when employees book travel outside the approved program, reducing the company's negotiating leverage and spend visibility.
Question 6: A Global Travel Professional is reviewing a travel policy that has not been updated in three years. What is the FIRST recommended action?
- Immediately distribute the existing policy to all employees
- Benchmark current policy against industry standards and internal spend data (Correct answer)
- Hire a new TMC before revising the policy
- Cancel all existing supplier contracts
Correct answer: Benchmark current policy against industry standards and internal spend data
Before revising a policy, benchmarking against industry standards and analyzing current spend data reveals gaps and priority areas for improvement.
Question 7: Which of the following BEST describes a 'duty of care' obligation within a corporate travel policy?
- Ensuring all receipts are submitted within 30 days
- Providing the lowest possible airfare for every trip
- The employer's responsibility to protect employee safety and wellbeing while traveling (Correct answer)
- Negotiating the best hotel rates for business travelers
Correct answer: The employer's responsibility to protect employee safety and wellbeing while traveling
Duty of care is the legal and ethical obligation employers have to take reasonable steps to protect their employees' health, safety, and security during business travel.
GTP Corporate Travel Policy & Program Management 1
Which element is considered the foundation of an effective corporate travel policy?