GTP Professional Standards & Competencies 5

Question 1

In a travel management company (TMC), the primary purpose of an account manager role is to:

Accepted Answer

Serve as the strategic relationship owner who aligns travel program goals with client business objectives

Answer

Process all ticketing transactions for assigned clients

Answer

Manage the TMC's supplier contracts on behalf of all clients

Answer

Handle after-hours traveler emergency calls

Question 2

Which practice most effectively reduces traveler booking non-compliance with a corporate travel policy?

Accepted Answer

Making the booking tool intuitive and ensuring policy options are prominently displayed as preferred choices

Answer

Implementing punitive financial penalties for all off-policy bookings

Answer

Banning all direct supplier bookings regardless of price

Answer

Requiring manager approval for every trip regardless of cost

Question 3

A GTP professional's role in Request for Proposal (RFP) processes for hotel programs is to:

Accepted Answer

Structure bid requirements, evaluate proposals against client needs, and lead supplier negotiations

Answer

Simply forward supplier responses to the client without analysis

Answer

Let the client negotiate directly to avoid any conflict of interest

Answer

Accept the first acceptable bid to minimize time spent on procurement

Question 4

When a traveler files a complaint about a supplier experience, the professional standard requires the travel manager to:

Accepted Answer

Document the complaint, investigate with the supplier, and follow up with the traveler on the outcome

Answer

Apologize and offer a discount on the next booking

Answer

Advise the traveler to post a review on a travel review site

Answer

Immediately remove the supplier from the preferred list without investigation

Question 5

A GTP professional is reviewing a travel program's data and notices that 40% of hotel bookings are made outside preferred properties. The most strategic response is to:

Accepted Answer

Analyze the root causes—such as availability, location gaps, or policy awareness—and address them systematically

Answer

Immediately suspend the non-compliant travelers' booking access

Answer

Renegotiate all hotel contracts to lower prices to drive compliance

Answer

Report the non-compliant travelers to their managers

Question 6

Which of the following is a key indicator of a high-performing managed travel program?

Accepted Answer

High traveler satisfaction scores combined with strong policy compliance and measurable cost savings

Answer

The program uses the fewest possible suppliers

Answer

All travel is booked through a single preferred airline

Answer

The program has the most restrictive travel policy in the industry

Question 7

The GTP professional standard for handling sensitive traveler medical information requires:

Accepted Answer

Storing it securely, sharing only on a need-to-know basis, and complying with applicable privacy laws such as HIPAA

Answer

Sharing it with all suppliers who may be involved in the trip

Answer

Keeping it in shared team files for easy access during emergencies

Answer

Collecting it only after the trip has been booked