GM Approved Parts 4

Question 1

A service advisor quotes a customer using a non-GM aftermarket brake caliper. Under GM Certified Service guidelines, this practice is:

Accepted Answer

Discouraged; approved GM or ACDelco parts should be the default recommendation

Answer

GM Certified Service guidelines require that approved GM or ACDelco parts be the default recommendation for all repairs.

Question 2

What does the 'GM OE' label on a replacement part signify?

Accepted Answer

The part meets original equipment specifications and is approved by GM

Answer

'GM OE' indicates the part meets original equipment specifications and is approved for use in GM vehicles.

Question 3

Which of the following scenarios would most likely trigger a GM parts audit at a dealership?

Accepted Answer

Repeated warranty claims using parts with no verifiable GM part numbers

Answer

Repeated warranty claims with unverifiable part numbers raise red flags for counterfeit or unapproved part usage and may trigger an audit.

Question 4

When a GM-approved replacement airbag inflator is installed, what additional step is required beyond part installation?

Accepted Answer

The part number must be recorded in the vehicle's permanent service history in GM systems

Answer

Safety system part installations, especially airbag components, must be recorded in GM's service history system for traceability and liability purposes.

Question 5

A customer requests that their personal mechanic's supplied brake pads be installed during a GM dealer service visit. The correct technician response is:

Accepted Answer

Explain the warranty implications and recommend approved parts, documenting the customer's informed choice if they insist

Answer

Technicians should inform customers of warranty risks with non-approved parts and document the customer's decision if they choose to proceed.

(GM) General Motors Certified Practice Test

(GM) General Motors Certified Practice Test

GM Approved Parts 4