GM Authorized Service

Question 1

What is one of the primary goals of GM’s Authorized Service program?

Accepted Answer

To ensure technicians have advanced knowledge of GM vehicles and repair methods

Answer

To increase dealership profits

Answer

To limit access to GM repair information

Answer

To sell more GM parts

Question 2

Which of the following is required for a technician to become GM Authorized?

Accepted Answer

Completion of GM-approved training courses

Answer

A minimum of 10 years of automotive experience

Answer

Ownership of a GM vehicle

Answer

Sales experience in a GM dealership

Question 3

Why might a customer prefer GM Authorized Service over other service options?

Accepted Answer

GM Authorized technicians receive direct support and updates from GM

Answer

GM Authorized Service is the cheapest option

Answer

GM Authorized Service centers only work on new GM vehicles

Answer

GM Authorized Service offers exclusive extended warranties on repairs

Question 4

What tool might GM Authorized technicians use that independent repair shops may not have access to?

Accepted Answer

Diagnostic scanners exclusive to GM vehicles

Answer

Basic vehicle lifts

Answer

General hand tools

Answer

Oil filter wrenches

Question 5

How does GM Authorized Service benefit the overall brand reputation of General Motors?

Accepted Answer

By ensuring consistent service quality across certified dealerships

Answer

By making GM services more expensive

Answer

By increasing the use of non-GM parts

Answer

By reducing training requirements for technicians