GM Approved Parts 4

Question 1

A service advisor quotes a customer using a non-GM aftermarket brake caliper. Under GM Certified Service guidelines, this practice is:

Accepted Answer

Discouraged; approved GM or ACDelco parts should be the default recommendation

Answer

Acceptable if the customer signs a waiver

Answer

Permitted only for vehicles over 10 years old

Answer

Standard practice to reduce customer costs

Question 2

What does the 'GM OE' label on a replacement part signify?

Accepted Answer

The part meets original equipment specifications and is approved by GM

Answer

The part was manufactured overseas

Answer

The part is only for older/classic GM vehicles

Answer

The part is an economy-grade alternative

Question 3

Which of the following scenarios would most likely trigger a GM parts audit at a dealership?

Accepted Answer

Repeated warranty claims using parts with no verifiable GM part numbers

Answer

High volume of approved ACDelco part usage

Answer

Ordering parts directly from the GM Parts Distribution Center

Answer

Maintaining a large on-hand inventory of approved parts

Question 4

When a GM-approved replacement airbag inflator is installed, what additional step is required beyond part installation?

Accepted Answer

The part number must be recorded in the vehicle's permanent service history in GM systems

Answer

Customer must sign a liability release

Answer

A 30-day wait period before the SRS system is activated

Answer

A separate airbag certification test must be administered

Question 5

A customer requests that their personal mechanic's supplied brake pads be installed during a GM dealer service visit. The correct technician response is:

Accepted Answer

Explain the warranty implications and recommend approved parts, documenting the customer's informed choice if they insist

Answer

Install them since the customer owns the vehicle

Answer

Refuse; only GM-approved parts may ever be installed at a GM dealer

Answer

Charge a premium labor rate and install the customer-supplied parts without documentation

Question 6

Which tool in GM's ServiceInfo platform helps technicians identify the correct approved part for a specific vehicle repair?

Accepted Answer

GM Parts Lookup by VIN (SI Parts Catalog)

Answer

GM Labor Time Guide

Answer

GM DTC Analyzer

Answer

GM Calibration File Manager

Question 7

Genuine GM electrical connectors are preferred over generic connectors primarily because:

Accepted Answer

They are rated for the exact voltage and environmental conditions of the specific GM application

Answer

They are less expensive to source

Answer

They come pre-lubricated with dielectric grease

Answer

They are universally compatible with all vehicle makes