GM Approved Parts 3

Question 1

Under GM Certified Service standards, which parts category must always be used when performing a safety-critical recall repair?

Accepted Answer

GM-approved OEM or dealer-sourced parts only

Answer

Safety-critical recall repairs must use GM-approved OEM or dealer-sourced parts to ensure the fix meets GM's safety standards.

Question 2

A customer brings in a vehicle with a third-party aftermarket catalytic converter installed. When performing an emissions-related warranty repair, the technician should:

Accepted Answer

Replace the aftermarket converter with an approved GM part before completing the warranty repair

Answer

Warranty repairs on emissions systems require approved GM parts; the non-compliant part should be replaced to restore warranty eligibility.

Question 3

Which of the following is a characteristic of GM's 'Remanufactured' parts classification?

Accepted Answer

Used cores rebuilt to original GM performance specifications

Answer

GM Remanufactured parts use serviceable cores that are rebuilt and tested to meet original GM performance specifications.

Question 4

When ordering a replacement transmission control module through GM's GlobalConnect system, what information is mandatory to ensure the correct approved part is sourced?

Accepted Answer

Vehicle VIN, RPO codes, and current software calibration level

Answer

The VIN, RPO codes, and current calibration level ensure the correct approved part version is ordered for that specific vehicle configuration.

Question 5

Which GM program allows customers to purchase approved GM parts with a warranty that follows them to any participating GM dealer?

Accepted Answer

GM Certified Service Parts Guarantee

Answer

The GM Certified Service Parts Guarantee ensures approved parts are warranted at any participating GM dealership nationwide.

(GM) General Motors Certified Practice Test

(GM) General Motors Certified Practice Test

GM Approved Parts 3