GM Approved Parts 3 — Questions and Answers
Question 1: Under GM Certified Service standards, which parts category must always be used when performing a safety-critical recall repair?
- Any nationally recognized brand
- GM-approved OEM or dealer-sourced parts only (Correct answer)
- Customer-supplied parts if documented
- The lowest-cost available option
Correct answer: GM-approved OEM or dealer-sourced parts only
Safety-critical recall repairs must use GM-approved OEM or dealer-sourced parts to ensure the fix meets GM's safety standards.
Question 2: A customer brings in a vehicle with a third-party aftermarket catalytic converter installed. When performing an emissions-related warranty repair, the technician should:
- Proceed with the repair using the existing aftermarket part
- Replace the aftermarket converter with an approved GM part before completing the warranty repair (Correct answer)
- Deny the repair since the vehicle has been modified
- Contact GM TAC for special authorization to use aftermarket parts
Correct answer: Replace the aftermarket converter with an approved GM part before completing the warranty repair
Warranty repairs on emissions systems require approved GM parts; the non-compliant part should be replaced to restore warranty eligibility.
Question 3: Which of the following is a characteristic of GM's 'Remanufactured' parts classification?
- New raw materials, assembled to OEM specs
- Used cores rebuilt to original GM performance specifications (Correct answer)
- Surplus new parts sold at a discount
- Parts manufactured by a GM-approved third party using new materials
Correct answer: Used cores rebuilt to original GM performance specifications
GM Remanufactured parts use serviceable cores that are rebuilt and tested to meet original GM performance specifications.
Question 4: When ordering a replacement transmission control module through GM's GlobalConnect system, what information is mandatory to ensure the correct approved part is sourced?
- Customer's preferred delivery date
- Vehicle VIN, RPO codes, and current software calibration level (Correct answer)
- Technician's employee ID number
- Estimated labor hours for installation
Correct answer: Vehicle VIN, RPO codes, and current software calibration level
The VIN, RPO codes, and current calibration level ensure the correct approved part version is ordered for that specific vehicle configuration.
Question 5: Which GM program allows customers to purchase approved GM parts with a warranty that follows them to any participating GM dealer?
- GM Parts Anywhere Warranty
- ACDelco National Parts Warranty
- GM Certified Service Parts Guarantee (Correct answer)
- GM OEM Transferable Parts Program
Correct answer: GM Certified Service Parts Guarantee
The GM Certified Service Parts Guarantee ensures approved parts are warranted at any participating GM dealership nationwide.
Question 6: A technician finds that a GM approved part number has been superseded. What is the correct next step?
- Order the old part number from a third-party supplier
- Use the superseding part number, which is the current approved replacement (Correct answer)
- Decline the repair until the original part number is available
- Install a similar aftermarket part and document the substitution
Correct answer: Use the superseding part number, which is the current approved replacement
A superseded part number means GM has updated the approved part; the technician should order and install the current superseding part number.
Question 7: For GM collision repairs, which certification program ensures the body shop uses approved parts and repair procedures?
- GM Certified Collision Repair Network (GM CCRN) (Correct answer)
- NHTSA Body Shop Certification
- I-CAR Independent Certification
- AAA Approved Auto Repair
Correct answer: GM Certified Collision Repair Network (GM CCRN)
The GM Certified Collision Repair Network (GM CCRN) certifies shops that follow GM-approved parts and repair procedures for collision work.
GM Approved Parts 3
Under GM Certified Service standards, which parts category must always be used when performing a safety-critical recall repair?