GM Approved Parts 3

Question 1

Under GM Certified Service standards, which parts category must always be used when performing a safety-critical recall repair?

Accepted Answer

GM-approved OEM or dealer-sourced parts only

Answer

Any nationally recognized brand

Answer

Customer-supplied parts if documented

Answer

The lowest-cost available option

Question 2

A customer brings in a vehicle with a third-party aftermarket catalytic converter installed. When performing an emissions-related warranty repair, the technician should:

Accepted Answer

Replace the aftermarket converter with an approved GM part before completing the warranty repair

Answer

Proceed with the repair using the existing aftermarket part

Answer

Deny the repair since the vehicle has been modified

Answer

Contact GM TAC for special authorization to use aftermarket parts

Question 3

Which of the following is a characteristic of GM's 'Remanufactured' parts classification?

Accepted Answer

Used cores rebuilt to original GM performance specifications

Answer

New raw materials, assembled to OEM specs

Answer

Surplus new parts sold at a discount

Answer

Parts manufactured by a GM-approved third party using new materials

Question 4

When ordering a replacement transmission control module through GM's GlobalConnect system, what information is mandatory to ensure the correct approved part is sourced?

Accepted Answer

Vehicle VIN, RPO codes, and current software calibration level

Answer

Customer's preferred delivery date

Answer

Technician's employee ID number

Answer

Estimated labor hours for installation

Question 5

Which GM program allows customers to purchase approved GM parts with a warranty that follows them to any participating GM dealer?

Accepted Answer

GM Certified Service Parts Guarantee

Answer

GM Parts Anywhere Warranty

Answer

ACDelco National Parts Warranty

Answer

GM OEM Transferable Parts Program

Question 6

A technician finds that a GM approved part number has been superseded. What is the correct next step?

Accepted Answer

Use the superseding part number, which is the current approved replacement

Answer

Order the old part number from a third-party supplier

Answer

Decline the repair until the original part number is available

Answer

Install a similar aftermarket part and document the substitution

Question 7

For GM collision repairs, which certification program ensures the body shop uses approved parts and repair procedures?

Accepted Answer

GM Certified Collision Repair Network (GM CCRN)

Answer

NHTSA Body Shop Certification

Answer

I-CAR Independent Certification

Answer

AAA Approved Auto Repair